How long have you been in business?
We have been in business since 2018. At that time Sahaj began cleaning on her own to support another side business…well, guess which business took off? You guessed it! We began hiring in 2021, and currently have a small team of 5 Full Time Cleaners.
How big is your company?
We began hiring in 2021, and currently have a small team of 5 Full Time Cleaners.
What areas of Ottawa do you work in?
We work in Old Ottawa South, The Glebe, Nepean, Kanata, Stittsville, Westboro, Hunt Club, Alta Vista, Manor Park, Centertown, and Vanier.
Are your cleaners insured?
Absolutely! This is very important to us. All of our Cleaning Techs have Liability Insurance.
Are you a franchise?
No!
Do you do background checks and thorough screening?
Yes, this is another very important piece for us. We thoroughly screen each and every Cleaning Tech that we hire by doing Reference Checks, as well as Criminal Reference Checks.
Do you train your Cleaning Technicians?
Yes definitely! We bring every new hire alongside an experienced Cleaning tech for at least 2 weeks, so they get to see firsthand how we work. We also do online (and in-person) training on a protocol called Speed Cleaning. (This is a thorough cleaning system that is more about efficiency than speed. But it is speedier as the tech learns to work in very efficient ways).
Do you take credit cards?
Yes! When you receive your invoice you will be given the option to pay any which way you’d like.
Do you have Gift Certificates?
Yes. Just let us know how much you would like it to be for, and we’ll send you an invoice. Once paid for, we can send you either a digital copy, or a handheld copy of it.
Do I have to sign a contract to have a consistent maintenance type service with you?
No. We never ask you to sign a contract. We do ask for 48 business hours if you need to cancel or re-schedule, and we’ll be happy to do that.
When do I pay for the service?
After the service is rendered, within 24 hours of receiving the invoice.
Do you charge a flat rate or an hourly rate?
We used to charge by the hour, but are moving towards flat rates, which is easier for everyone!
What if I’m not satisfied?
Our work is 100% guaranteed. If you are not satisfied we will return within 24-48 hours and re-clean any unsatisfactory areas. If we cannot satisfy you a partial refund will be offered in most instances and the relationship will be permanently terminated.
What day and time will your cleaners arrive?
You get to pick your day and time. We clean Monday through Friday (and Saturdays on special occasions) between 8:00 and 1:00 p.m. You can pick an arrival time of either: 8:30 to 9:00 a.m. or 11:00 to 1:00 p.m. Our clients are not stuck waiting all day for us to show up!
What about my pets?
We love them, and we’ll treat them like our own. Your special instructions are noted on our Notes so the Cleaning Tech will know your wishes with regard to your pets.
Do I have to be home during the clean?
No. Most of our clients give us a key or their alarm code. Our Cleaning Techs are carefully screened and trained. Many of them have been with us for years!
Who provides the products and equipment?
We do! Unless you prefer we use yours, we can also do that. But most clients prefer that they don’t have to think about having everything ready for us when we arrive, so we do all of the heavy lifting in that department!
One exception: Condos and Apartment buildings. We prefer to use your mop and vacuum so our cleaners don’t have to lug them all the way up. In these cases we still bring all other supplies needed.
Are my things safe with your cleaning technicians?
We conduct criminal background checks on every prospective Cleaning Tech, we verify job history, and conduct employment verifications. Our outstanding record of quality hiring and our low employee turnover make us one of the safest services worthy of your trust. We rank safety and security at the top of our business priorities.
What if I have to skip or cancel my service?
Give us 48 business hours notice (or more when possible) of your change in plans and we will promptly reschedule or cancel your service.
What if I need some extra tasks or services?
We’re not a franchise–we can do what you want. Just call the day before to make your special requests and we will quote you a price for the additional time. Ovens, fridge, laundry? Yes!
Do I have to tip my Cleaning Technician?
No, it’s never expected. But it is appreciated for a job well done.
What if I need to change my day of service?
Just tell us what day works best for you. We can accommodate most requests. But you may have to give up your Cleaning Tech for another one.
Will I still need to do occasional deep cleanings every year?
Many of our clients do have a Top To Bottom annually to maintain those out-of-reach places that are not a part of the normal, weekly or bi-weekly routine. It’s less expensive than the first deep clean because the rest of the house is already at maintenance level if we are servicing your home!